DOA Definition: A product with a hardware failure or manufacturing defect within 14 calendar days from the date of end customer invoice or Proof of Delivery (POD) that is not repairable will be treated as DOA.

Customer Contact: In the event of a DOA, the consumer should contact Baseus Customer Care by filling out the contact form at https://baseusindiaofficial.com/pages/contact or email info@baseusindiaofficial.com within 14 calendar days from the date of invoice or POD. The customer must provide the proof of purchase or invoice copy for successful registration of the service request.

Pickup and Delivery: Once the request is successfully registered, our service agent will contact the customer to attempt troubleshooting over the phone. If the issue cannot be resolved remotely, Baseus will arrange for the pickup of the defective unit, along with all original packaging and accessories, from the customer's location.

The pickup and delivery process to Baseus' service center will take 7 to 10 calendar days, depending on the customer's location. If needed, Baseus may ask the distributor (Redington) to verify the validity of the invoice issued by its authorized partners.

Replacement: If the product is found defective, a new replacement unit will be shipped to the customer's provided address within 7 to 10 working days.