To register on Redington Online, follow these steps:

On the www.redingtononline.com homepage click "Register" and fill in the required information:

• Company Name
• Proprietor Name
• Phone Number (WhatsApp Number)
• Email ID
• GST Number
• Online consent - Please read and agree to the Privacy Policy
• Additional Requirements (Optional) -- Provide any specific requests before submitting the form.

Once we receive your application, we will contact you shortly. Meanwhile, please keep the following documents ready to complete the registration process:

• Two passport size photographs of each partner/director (kindly don't paste on form please staple only)
• GST Certificate (Copy of 3 pages) - Address must match the registered address.
• Pan Number - Card Copy (Company Pan Number is needed for Pvt. Ltd or Partnership firm)
• Legal Documents - Memorandum of Articles (for Pvt. Ltd Co.) or Partnership Deed (for Partnership firms).
• Last 3 months Bank Statements.
• Audited Financial Statements -- Balance Sheet & Profit and Loss A/c with schedules for the last two years.
• Latest Directors report along with Auditors report.
• Audit report -- Most recent version.
• Latest Shareholder List.
• Any other documents, if there are any changes in the Constitution.
• Director's address proof copy (Passport / Voter ID / Aadhar).
• Pan card of Director - Mandatory for verification.

As a valued partner, you have been successfully onboarded to our portal. Please use the "Forgot Password" link to set your password and enjoy a seamless purchasing experience.

Yes, once you successfully onboarded, a link will be sent to your registered email id to set your password. The email ID given at the time of registration will be your username.

As a business, you are aligned to purchase 'Open For All' products and select brand-specific products. These will be visible once you log in with your registered email ID and password.

Call our helpline or chat with our customer support, and we will schedule a training session at your convenient/preferred time.

Ensure to enter your registered email ID and password. If you are still unable to log in, kindly connect with us for assistance.

Click Here, enter your registered email address, and we will send you an email with a 'Change Password' link.

To change your password, log in and click on "My Account," then select "Profile Information." Under "Change Password," enter your current password, followed by your new password and confirmation.

Finally, click the "Submit" button to save the changes.

Partners can create logins (or additional user accounts) for their employees to place orders on their behalf. Multiple user accounts can be created under a single registered partner account.

Navigate to My Account -> User Management and click on "Create User." Fill in the user details such as email address, first name and last name and click on Submit. You will receive an email to validate the email address, and using that, you can set a password for the new user account.

Navigate to My Account → User Management and click Edit under the Action column for the desired user. This opens a window displaying the user's details. In the Status section, you can enable or disable the user.

Note that once a user is created, they cannot be removed; you can only enable or disable them.

After logging into your account, search for the product using the keyword, model, or SKU number. If the stock is available, the "Add to Cart" button will be enabled.

Stock availability can be checked in real-time, and orders can be placed anytime. However, please email us with the model number, and we will send you the list of available stock.

Due to high demand, the product may have gone out of stock at the time of your login. Fill in your email ID under the Notify Me option to receive an automated message as soon as the product is back in stock.

You can submit a request through chat or email with the product details. We will check with the business team on the feasibility of fulfilling your request.

Chat with our customer support and provide the product details, such as brand, MPN, SKU, etc. We will assist you with feasible offline purchase options.

You cannot add or purchase a product that is out of stock. However, you can leave your email ID to receive an automated notification once the product is back in stock.

You cannot add or purchase a product that is out of stock. However, you can leave your email ID to receive an automated notification once the product is back in stock.

To do this, log in, go to the product display page, and under the " Add to Cart" button, you'll find the option to enter your email ID.

The product may either be out of stock or enabled for IGST billing. Please contact us via call or chat, and we'll assist you further.

Please enter your email ID in the "Notify Me" option to receive an automated message as soon as the product is back in stock.

To view your available credit limit:

Log in -> My Account -> Select Reports & Analytics (this will open in a new window).

The Available Credit Limit will be displayed at the top right of the screen.

Yes, a 10% additional credit limit is applicable only on online purchases.

This error may occur due to an overdue payment or limited credit availability in your account when purchasing select products. Please clear any outstanding dues to automatically update your account's credit limit.

Your account might be blocked due to payment or account-related issues. Please contact customer care for further assistance.

To avail credit, please ensure you have the following documents ready:

• GST Number
• Aadhar Card
• Six months' Bank Statement
• PAN Card
• Company details (Company Name, Proprietor Name, Email ID, and Contact Number)

Send an email to helpdesk@redingtongroup.com or contact us at 9940555925 for further assistance.

"IGST Yes" indicates that the inter-state transfer of materials is possible due to the availability of stock, and IGST (Integrated Goods and Services Tax) will be applied to the invoice.

"IGST No" indicates that the material can be picked up within the same state, and IGST is not included.

It is recommended to select " IGST Yes  " as the stock is not available within the state.

From the Delivery and Billing Address dropdown, choose your preferred address from the list and click the Submit button.

No, currently, you cannot add, edit, or delete addresses in the portal.

If certain addresses are not available in the dropdown, please contact our helpline or chat with customer support. We will update the details from the backend as needed.

Enter the Purchase Order Number in the "Customer Reference Number" field available in the cart. This ensures the generation of a soft copy of the invoice.

You can make payments using Redington Credit or a Payment Gateway.

The payment gateway supports Net Banking and UPI Payments.

To avail the discount, go to the cart, select 'Paying in 1 day' from the dropdown menu, and apply the discount. The discount is applied at the cart level to all line items.

If you select more than 1 day from the dropdown, the discount will be automatically removed. Similarly, if you click on the discount button, the payment days will automatically change to 'Paying in 1 day'.

Order History is a complete record of a partner's past and current orders, including shipping, delivery, and payment details. It also allows partners to easily reorder the same items.

No, only online order details are available under Order History.

Click on My Account → Orders → Click on the Reference Number, which will open a new window where you can download the invoice.

If there are multiple shipments, you can download each invoice from the respective tabs.

We have introduced a new tracking feature that provides real-time updates on order dispatch and delivery status.

Once the products are dispatched, you will receive real-time updates from our Carrier Partner, along with the AWB number, which can be used to track your shipment.

The standard delivery time is:

• 2-3 days for within-state billing
• 4-6 days for out-of-state billing

In some cases, delays may occur due to uncontrollable factors. For any delays, please email or call us for assistance.

Our team will contact you via email within 2 business days to arrange a reattempt. We request you to stay available on calls and emails for smooth communication.

We offer two delivery options:

• Door Delivery -- Products are delivered to your specified address.
• Hand Delivery (Ex-Warehouse) -- Products can be collected directly from our warehouse.

Yes, if the material is picked up from a single location, the plant location will be displayed. However, if materials are picked up from multiple locations, this information will not be shown. The details can still be found on the invoice page.

Advanced RFQ (Request for Quote) is a feature designed exclusively for our valued partners, allowing them to raise quotes online directly.

Partners can request Adhoc Credit or additional credit days, with or without discounts. This feature allows partners to submit requests for credit extensions directly through our RFQ system, streamlining the process and saving both time and effort.

Partners can log in to the system and request a quote by simply adding items to their shopping cart. For further assistance, please contact our help desk or use the live chat option for real-time support.

Please contact our help desk or use the live chat option for personalized support. We also host periodic webinars to cover our features and updates. If you're interested, we'd be happy to extend an invite to you.

The Auto Checkout feature on Redington Online streamlines the buying process for partners. Once your quote is approved, the checkout is automatically completed, eliminating the need for manual payment and order processing, ensuring a smooth and efficient purchase experience.

Once your quote is accepted, the system automatically places the order using your selected payment option. Payment is processed seamlessly, ensuring a quick and hassle-free checkout experience without requiring further involvement from you.

Auto Checkout offers several advantages, including time savings by removing manual payment steps. It minimizes the risk of errors during checkout and ensures prompt order placement. By streamlining the entire purchasing process, it provides a more convenient and efficient experience.

Yes, the Auto Checkout feature is available for all eligible products on Redington Online, provided the order is placed through RFQ.

Once an order is placed through Auto Checkout, the payment is processed immediately, and the order is submitted for fulfilment. Therefore, modifications or cancellations are not possible. However, upon request, the order can be reversed.

Auto Checkout supports Redington Credit and Ad Hoc payment methods by default.

Yes, Auto Checkout can be used for bulk orders. Once your quote for bulk orders is approved, the system will automatically process the payment for all items in the quote, and the order will be placed accordingly.

Unfortunately, the Auto Checkout process does not include an additional review step. Once the quote is approved, the order is automatically processed and placed. However, you can review the products and quantities in your quote before submitting it for approval to ensure accuracy.

If any issues arise during the Auto Checkout process, such as payment failures or technical errors, you will be promptly notified. Our customer support team will assist you in resolving the issue and ensuring a smooth and successful checkout experience.