Primebook Terms & Conditions

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Primebook Terms & Conditions

Return & Refund Policy

Primebook offers a 7-day return policy, allowing customers to request a return within 7 days of receiving their item.

To initiate a return, customers must ensure the item remains in its original condition and packaging and provide proof of purchase.

Customers can contact Primebook via call or WhatsApp to initiate a return.

Upon acceptance of the return request, Primebook will arrange for the pickup of the Primebook Laptop within 24 hours.

Exceptions to the return policy include physical damage not reported within 24 hours of receipt, customer dissatisfaction, and damage caused by electrical surges or mishandling.

Replacement of products is available under specific circumstances, including defective products or non-alignment with site specifications.

To initiate a return, you may contact us via Call or WhatsApp at +919667413981 (https://api.whatsapp.com/send?phone=919667413981&text=Hello).

If it has been more than 15 business days since your return was approved, kindly contact us at customer.support@primeos.in

Replacement Policy

Customers may request a replacement within 7 days of delivery.

Replacement is available if the product is delivered in a defective condition or sustains physical damage within 24 hours of receipt.

A replacement unit may be provided if the delivered product is not functioning properly within 7 days of delivery.

If the received product does not match the site's depiction or specifications, customers must notify our customer support team within 24 hours of receipt for evaluation.

For replacement, the entire product package, including the product and accessories, must be intact for pickup arranged by us.

Products will not be replaced under the following circumstances:

Physical damage not reported within 24 hours of receipt

Customer dissatisfaction

Damage caused by electrical surges or user mishandling

Incompatibility with specific apps, websites, or external hardware not compatible with Primebook.

Warranty Policy

To claim warranty service, customers must contact Primebook via WhatsApp between 10 AM and 7 PM and follow the troubleshooting steps instructed by the support agent.

If the issue cannot be resolved remotely, Primebook will arrange to pick up the faulty device from the customer's address.

The turnaround time for picking up the faulty product unit is between 0-3 business days from creating the Airway Bill (AWB) of the courier partners.

Warranty coverage is limited to repairs and rectification of reported faults. Replacement, if provided, will be with an equivalent condition device.

Exceptions to warranty coverage include damage due to unauthorized repairs, misuse, accidental damage, and defects caused by abnormal voltage or acts of nature.

Primebook respects customer privacy and handles personal information securely.

Contact information for customer support and warranty claims is provided for customer convenience.

Customer data is used solely for processing warranty claims and support requests and is not shared with third parties without consent.

Terms & Conditions

Primebook Products are meant for resale only in Offline channels - Not for sale in online marketplaces.

Before purchasing a Primebook, customers are advised to contact customer support at +919667413981 to verify compatibility with specific apps, websites, or hardware.

Banking apps and certain fingerprint devices are not supported by Primebook.

The warranty timeline for Primebook products is 12 months from the date of purchase.

The warranty will automatically expire upon reaching the end of the warranty timeline, regardless of product usage.

Replacement of products is permissible under specific circumstances outlined in the policy, and exceptions to replacement eligibility are also detailed.

Refunds are processed within 10 business days via the original payment method upon approval of the return.