Watchout Policy Page

Customer Service Channels

24x7 Support:
- WhatsApp Helpline:
  - General Helpline: +91-9594051342
  - Kids Smart Watch Helpline: +91-7977818688
- Email: watchoutwearables@gmail.com
- Website Services: Form submission and chat support (details available in the information booklet, warranty card, and MRP tag)
Demo Call: A complimentary 20-minute demo call is provided to customers upon purchasing a watch to introduce them to its features.

Warranty and Repair Policy

Warranty Coverage:
- 12-month repair/replacement warranty for non-physical and non-water damage
- Limited to India
Exclusions from Warranty:
- Missing external parts of the product
- Damage to the exterior (e.g., cracks, dents, scratches)
- Normal wear and tear (e.g., rust, stains)
- Water damage
- For detailed warranty terms, visit www.watchoutwearables.com
Diagnostic Testing: WatchOut may conduct diagnostic tests to identify the cause of any defect or failure.

Service and Repair Process

Repair/Replacement Location:
- All products requiring repair or replacement must be sent to the Mumbai Customer Service Branch:
  115 Vihar Estate, Sakinaka, Andheri, Mumbai 400072
Retail Customer Support:
- Retail customers are entitled to a 12-month repair/replacement warranty for manufacturing defects
- Customers can contact WatchOut directly for home pickup services or coordinate with Redington partners for watch collection and repair
- Repairs/replacements via Redington partners are processed within 10 working days
Post-Warranty Support:
- Customers or retailers must contact WatchOut Wearables directly at watchoutwearables@gmail.com for repair requests
- For repairs outside warranty, WatchOut will assess damages and notify the customer/retailer for online payment
- Repaired watches will either be sent to the retailer or directly to the customer based on convenience
Pickup and Delivery:
- One free pickup and delivery is arranged monthly by the brand through Redington partners
- Additionally, the brand offers hassle-free paid pickup services at a minimal nominal charge through their PAN-India logistics partner

Service Process Guidelines

Retailers are advised to direct customers to WatchOut Wearables for repair-related issues, both within and outside warranty.
The process is designed to ensure a smooth experience, minimizing inconvenience for customers and retailers alike.

Service Centre Details

All Categories